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SnowyProm.com Customer Q&A

By  Nicola,   posted Jul 29, 2018
Hello, I'm looking for a short pink, size 4 skater dress in a simple cut with a little bling for my 14 year old daughter as she is in a pageant.
By  Customer Service Center,   posted Jul 29, 2018
Hi,thank you for your inquiry. You can check this link to see if there is one dress you like. http://www.snowyprom.com/Dresses/Short_94/ Enjoy your shopping here.
By  Lahna,   posted Jul 28, 2018
Hello, does this dress come in silver or burgundy
By  Customer Service Center,   posted Jul 28, 2018
Hi,thank you for your inquiry. There are two colors for this style dress. All our gowns can be made in the color you want. You just need to choose the color you like when you place the order, if you like the color in the picture, please just choose "same as picture". Enjoy your shopping here.
By  joe isam,   posted Jun 15, 2018
MAY I REQUEST A PRINTED CATALOG PLEASE?THANK YOU. JOE ISAM 255 FLOYD CIR. APT.146 VIDOR,TX.77662
By  Customer Service Center,   posted Jun 15, 2018
Hi,thank you for your inquiry. Sorry, we catalogs are all sold out. Enjoy your shopping here.
By  Briguitte galicia,   posted Apr 5, 2018
Hi I am very interested in buying a dress from you but I’m not sure about the color... the color I’m looking for is a bright orange, it looks like the watermelon color maches best but I looked up that color and it’s more like a pink color can you let me know please I don’t want to buy it if it’s a different color. The color is like the suit from the movie kingman......Thanks!
By  Customer Service Center,   posted Apr 5, 2018
Hi,thank you for your inquiry. We suggest you could order color swatches in advance.
About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.snowyprom.com/memberPayDirectly.asp Enjoy your shopping here.
By  Pa Conn,   posted Dec 28, 2017
what color is this. what breast size is 12 and waist size. Im 38b and 30 waist 40 hips
By  Customer Service Center,   posted Dec 29, 2017
Hi,thank you for your inquiry. If you like the color in the picture, please choose color "same as picture" when you place the order, then we will make the gown same as picture. http://www.snowyprom.com/info/Standard-Size-Chart/ for your reference, if you can't find your size in the chart, please choose custom size, then the dress will fit you. Enjoy your shopping here.
By  malini,   posted Jul 2, 2017
Hi Just a question Is this item available in peach size 8 or it has to be tailored thanks to have an answer asap I need the dress before 1st of August thanks
By  Customer Service Center,   posted Jul 2, 2017
Hi,thank you for your inquiry. Dear, the dress need at least 7 working days to be tailored, but don't worry,we can let you get the dress in time. Enjoy your shopping here.
By  Rebeka,   posted Mar 30, 2017
Hello I'm Rebeka, I was wondering if I can get a sample of the color eggplant just to check if it's the color I want before I order 3 dresses?
By  Customer Service Center,   posted Mar 31, 2017
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.snowyprom.com/memberPayDirectly.asp Enjoy your shopping here.
By  Aisha Johnson,   posted Mar 26, 2017
HI I tried to use my card to purchase my bridesmaid dress, and it's not taking it, money is there, do you have a certain block for cards
By  Customer Service Center,   posted Mar 26, 2017
Hi,thank you for your inquiry. Dear, I suggest you change another card and try again. Enjoy your shopping here.
By  Brittany Davis/ Penelope Davis,   posted Mar 21, 2017
I have entered two different VISA cards that have credit on them, and your website does not honor the payment. I do not have a PayPal account. How can I complete this payment?
By  Customer Service Center,   posted Mar 23, 2017
Hi,thank you for your inquiry. I suggest you can change another card and try again. Enjoy your shopping here.
By  Ayanna Freeman,   posted Mar 20, 2017
Hello my name I Ayanna, and Im the bride that is getting married May 6th, a lot of my bridesmaids have ordred the dress, style# P3024 in royal blue, I have had all 10 of my bridesmaids order and no one has received a tracking# or when they will receive their package and the orders were made over a week ago, some 2-3 weeks ago, can you help and tell what's going on, my wedding is May 6th and I need some answers please please.
By  Customer Service Center,   posted Mar 23, 2017
Hi,thank you for your inquiry. Dear, all the royal blue gowns have been shipped out, and I have sent you guys delivery confirmation letters, did you get them? Enjoy your shopping here.
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