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SnowyProm.com Customer Q&A

By  malini,   posted Jul 2, 2017
Hi Just a question Is this item available in peach size 8 or it has to be tailored thanks to have an answer asap I need the dress before 1st of August thanks
By  Customer Service Center,   posted Jul 2, 2017
Hi,thank you for your inquiry. Dear, the dress need at least 7 working days to be tailored, but don't worry,we can let you get the dress in time. Enjoy your shopping here.
By  Rebeka,   posted Mar 30, 2017
Hello I'm Rebeka, I was wondering if I can get a sample of the color eggplant just to check if it's the color I want before I order 3 dresses?
By  Customer Service Center,   posted Mar 31, 2017
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.snowyprom.com/memberPayDirectly.asp Enjoy your shopping here.
By  Aisha Johnson,   posted Mar 26, 2017
HI I tried to use my card to purchase my bridesmaid dress, and it's not taking it, money is there, do you have a certain block for cards
By  Customer Service Center,   posted Mar 26, 2017
Hi,thank you for your inquiry. Dear, I suggest you change another card and try again. Enjoy your shopping here.
By  Brittany Davis/ Penelope Davis,   posted Mar 21, 2017
I have entered two different VISA cards that have credit on them, and your website does not honor the payment. I do not have a PayPal account. How can I complete this payment?
By  Customer Service Center,   posted Mar 23, 2017
Hi,thank you for your inquiry. I suggest you can change another card and try again. Enjoy your shopping here.
By  Ayanna Freeman,   posted Mar 20, 2017
Hello my name I Ayanna, and Im the bride that is getting married May 6th, a lot of my bridesmaids have ordred the dress, style# P3024 in royal blue, I have had all 10 of my bridesmaids order and no one has received a tracking# or when they will receive their package and the orders were made over a week ago, some 2-3 weeks ago, can you help and tell what's going on, my wedding is May 6th and I need some answers please please.
By  Customer Service Center,   posted Mar 23, 2017
Hi,thank you for your inquiry. Dear, all the royal blue gowns have been shipped out, and I have sent you guys delivery confirmation letters, did you get them? Enjoy your shopping here.
By  Wendy McNaughton,   posted Mar 18, 2017
Hi, What is the typical alteration and shipping time to the US?
By  Customer Service Center,   posted Mar 18, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Saquanta,   posted Mar 18, 2017
When will I get my dress. It was supposed to ship March 9, 2017 with 3-5 day processing time. Order # SPF24506
By  Customer Service Center,   posted Mar 18, 2017
Hi,thank you for your inquiry. Dear, your dress has been finished, we will send it next Monday. Enjoy your shopping here.
By  Tatyana Bryan,   posted Mar 16, 2017
I was wondering when the dress will be shipped I ordered it on 2/25/17. Thank You.
By  Customer Service Center,   posted Mar 18, 2017
Hi,thank you for your inquiry. Dear, your dress is almost finished, there is much embroidery, we have to sew it. Your dress will be shipped out next week. Enjoy your shopping here.
By  Lorie Van Beselaere,   posted Mar 8, 2017
Do you have a picture of this dress in black & white that I could see before committing to buy
By  Customer Service Center,   posted Mar 8, 2017
Hi,thank you for your inquiry. Dear, all the pictures of the dress are on our website, I am so sorry that we don't have other pictures. Enjoy your shopping here.
By  Ronique,   posted Mar 1, 2017
When will I get the dress? I need to make alterations.
By  Customer Service Center,   posted Mar 3, 2017
Hi,thank you for your inquiry. Dear, you ordered the dress on Feb 24th, and you chose regular order(15 working days) for your dress, so the dress is supposed to be finished around March 15th.
We will send you a delivery confirmation letter when it is ready for ship. Enjoy your shopping here.
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